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HBR Article Why Employees Quit
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Harvard Business Review

8 Things Leaders Do That Make Employees Quit

Even predictive models that can identify the behavioral patterns that reveal who will quit don’t excel at explaining why they do. This is likely because the reasons people quit are deep-rooted and complex. Through my work, I’ve identified eight common leadership mistakes that help explain this why. Understanding them, and how they impact your team, will help you identify those who are at flight risk, and make changes that may convince them to stay.

Brandon Smith The Workplace Therapist
theworkplacetherapist.com

The Workplace Therapist
The Brandon Smith Show

Top Warning Signs Your Employees Are Ready to Quit

The employee quit rate is on the rise — are your team members on their way out? Listen in! Dr. Jon Christiansen, Sparks Research CIO & Managing Director of Ins & Outs, reveals the top warning signs employees are ready to quit.

Contact Center Pipeline
contactcenterpipeline.com

Contact Center Pipeline

Leverage Customer Data to Deliver a Personalized Customer Experience

Customers are tired of being treated like numbers. They’re aware of how much of their information and feedback is being collected, and now consumers want the companies they do business with to use that data to provide a more personalized experience.

Ladder to sky cloud
bdatechbrief.com

Big Data & Analysis Tech Brief

The Dangers of Data Without Leadership

Data can help a company create competitive advantages, enhance customer service, improve marketing efforts, and develop efficiencies within the company. Data can also be misused, mishandled and cause expensive and sometimes irrevocable mistakes.

Fast Company

Fast Company

The secret to rebuilding trust in tech: More emotionally intelligent humans

From my conversations with industry leaders at companies like Dell and data scientists like Jon Christiansen, the main takeaway is that closing the trust gap and ensuring a greater understanding of AI lies in our very humanity.

Ins and Outs featured in TrendHunter Business
TrendHunter

TrendHunter Business

Repelling Fake News

We had the opportunity to sit down with him to talk about the rise of deepfake technology and how it relates to the spread of fake news, how common signs can be spotted, and what companies can do to ensure that they’re responsibly spreading information.

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CFO.com

How to Predict Which Employees Will Leave

Increasingly advanced predictive algorithms take into account everything from performance evaluations to conflict avoidance to timely completion.

Shutterstock

The Ladders

How to ‘algorithm optimize’ your resume to get past the bots

More and more companies today are using screening algorithms to aid in their recruitment of new hires. AI makes those folks in HR more effective at screening candidates when they spend quality time getting to know what a hiring manager is seeking.

justinkbrady.com

The Justin Brady Show

How Can We Fool Stupid AI Hiring Software?

Recruiters and HR people use hiring software to screen out applications, but I ask a researcher how to fool the systems and get the interview anyway.

Fast Company
Fast Company

Fast Company

How to write a resume that will impress a bot

Crafting a resume that will impress artificial intelligence takes a totally different approach than writing for a human hiring manager.

Getty Images/iStockphoto

Forbes

How To Write A Resume That Passes The Artificial Intelligence Test

A question that frequently comes up has to do with the role of artificial intelligence in screening resumes, and how candidates can craft a winning a resume that will pass the bots and the system and get into human hands.

Wall Street Journal Logo
Wall Street Journal

Wall Street Journal Podcast

How to Make Your Resume A.I. Friendly

The use of machine learning and artificial intelligence are game changers in job-seeking. Sparks Research CIO Jon Christiansen explains common mistakes by applicants and how they must simplify their resumes in order to be properly read by A.I. programs and ultimately land on a recruiter’s desk.

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Customer Experience Insight

How 7 best-in-class companies win customer loyalty

Customer loyalty is the ticket to business success – and these seven companies have mastered the art of building loyalty.

Getty Images

Military Times

A robot reading your resume? 10 tips for vets to beat job screening software.

Companies are more regularly using computer-screening tools to scan resumes and decide which candidates deserve interviews. If your resume doesn’t impress a computer, it might end up in the trash before a human ever sets eyes on it.

Quirk's Marketing Research Review

Quirk’s Marketing Research Review

Understanding the role of social influence in consumer behavior

In today’s highly social world, it’s harder than ever for researchers to separate and measure the many factors that influence our product choices. One way is to look at the connections that bind us, the author says.

The Leadership Quarterly

The Leadership Quarterly

Informal leadership, interaction, cliques and productive capacity in organizations: A collectivist analysis 

This study proposes that dynamically changing organizations can achieve stable productive capacity (or environmentally stable states) by adaptively processing internal and external volatility.

Academy of Management

Academy of Management

“Collectivist Analysis of Adaptive Learning, Interaction, and Cliques on Organizational Capacity”

Three dynamics affecting the capacity of an organization to function effectively are proposed: adaptive leadership, or agents actively leading each other to process information; network interaction; and cliques.